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CORPORATE SERVICES
Corporate Services
In 2015, the Corporate Services Division completed several initiatives that were launched
in 2012, relating to the strategic deployment of people, resources and technology. With prudent financial controls and operational excellence at the heart of
the division, key objectives revolved around standardisation, automation, and driving a culture of best practices throughout information technology, finance, and human resources functions.
Three-Year, Four-Stage Improvement Process
2015 was a significant milestone for Corporate Services, the culmination of a three-year, four-stage improvement process. Stage one was devoted to analysis, stage two to processes, stage three to people and technology, and stage four, in December of 2015, to the onset
of a continuous improvement process with enhanced reporting.
From 2012 to 2013, a Corporate Services management team established working groups to examine work flows, people and technology, and conversed with business heads throughout the Regulatory Authority to define priorities. This effort led to a plan delineating a clear segregation
of duties, the integration and standardisation of systems and processes, a review and when necessary, revision of all existing policies and processes, and a
call to empower employees, particularly line managers, through the creation of a centralised self-service portal that would provide access to management information and reporting.
Shared Goals and Objectives
Three departments formed a cross-divisional team to enact these priorities: Information
Technology, Human Resources and Finance. The departments shared a need to review
and streamline policies and procedures, to standardise processes and automate systems, and to merge their separate management systems within a central self-service portal to unify systems communication.
Driving Excellence through Integrated, Automated Systems
As part of this change management process, in early 2015, the Corporate Services team launched My Gateway Portal on the Regulatory Authority’s Intranet, providing access to a new Enterprise Resource Management (ERM) system (MS Dynamics AX 2012), a centralised self-service and management database.
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