Page 91 - Annual Report 2016 EN

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INFORMATION TECHNOLOGY

Intranet Excellence

In February 2016, Microsoft Premier Support conducted a “health
check” on the Regulatory Authority’s digital platform as part of their
regular service contract. Some 600 checkpoints were assessed,
among them service, user and administrative accounts, the latest
windows update, typology, security risk, databases and memory.
The 2016 assessment was of the new intranet environment Share-
Point 2013. The Microsoft assessment: “The Regulatory Authority
SharePoint environment is pristine.” Microsoft noted that this was
the first time they had seen an environment of this quality in the
Middle East.

A new contract management system

In January 2016, the Office of the General Counsel launched a
new, centralised Contract Management System for the Regulatory
Authority. The new system provides a more reliable way to deal with
key elements of the contract process, including the issuing of RFPs
or tender documents; negotiating and recording amendments to
draft contracts; and the issuance of alerts at key stages in the life
cycle of a contract, such as renewal or termination, to ensure that
the relevant department of the Regulatory Authority is able to take
the appropriate action.

Centralising requests and creating
dashboards

An Information Technology department central online help desk
has been in use since 2008, logging all incidents, inquiries and
requests, as well the date and time of their fulfilment.
In 2016, the Operations, Corporate Communications and Organ-
isational Development departments added their request services
“THE REGULATORY to this help desk, creating a more centralised point for service
requests.
AUTHORITY SHARE- The online system is a rich source of administrative data, which will
POINT ENVIRONMENT be used in management dashboards to pinpoint trends and con-

IS PRISTINE.” duct analysis. In 2017, Corporate Services will extend the central
help desk services to include all of its departments, so that every ser-
MICROSOFT PREMIER SUPPORT vice request made by Regulatory Authority employees is recorded,

and ultimately, management dashboards will be extracted from
the accumulated data.