It’s essential that retail customers have confidence in the financial services and products provided by QFC-authorised firms. The Regulatory Authority has developed a robust framework to ensure that firms maintain appropriate standards of disclosure and practices for selling financial products. This includes a requirement that all QFC-authorised firms maintain and publish written complaints procedures to ensure that customer complaints are handled promptly and fairly.
The firm from which you purchase a product is required to provide information on the Customer Dispute Resolution Scheme and their complaints process.
If you do have cause to complain to a QFC-authorised firm and are not satisfied with the outcome of the complaint, you can then refer your complaint to the Customer Dispute Resolution Scheme.
Contact Us
- Level 14, QFC Tower 1
P.O. Box 22989, Doha, Qatar - +974 44 95 68 88
- +974 44 95 68 68
- info@qfcra.com