It is essential that retail customers have confidence in the financial services and products provided by QFC-authorised firms. The QFC Regulatory Authority has developed a robust framework to ensure that firms maintain appropriate standards of disclosure and practices for selling financial products. Customers can report matters relating to complaints, financial scams, as well as protected reports in relation to QFC authorised firms, under the following:
- Customer Dispute Resolution Scheme (“CDRS”): If you do have cause to complain to a QFC-authorised firm and are not satisfied with the outcome of the complaint, you can then refer your complaint to the CDRS. The firm from which you purchase a product is required to provide information on the CDRS and their complaints process.
- Whistleblowing: If you would like to make a protected report regarding a QFC Regulatory Authority authorised firm, please click here and follow the required steps to submit the whistleblowing e-form.
- Financial Scams: If you have been affected by a financial scam and would like to report it, please click here and follow the required steps to submit your matter to the financial scams portal.